Privacy Policy

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Privacy Notice


Scope & Responsibilities
Our scope is any data subject, whose personal data is collected, in line with the requirements under The Data Protection Act (2018) and UK GDPR. Insight101 must adhere to the UK GDPR data processing principles when processing personal data. These principles require any personal data processing to be carried out in a lawful, fair, open, and transparent manner.
Insight101 has further responsibilities with regards to controlling and processing personal data, which fall under the responsibility of the appointed Data Protection Officer (DPO). All associates and employees of Insight101 who interact with data subjects are responsible for ensuring that this privacy notice is drawn to the data subject’s attention.

Who we are?
Insight101 help businesses to understand their values, beliefs, and their unique vision to demonstrate what makes them truly different. We do this through brand audits, workshops and 121 consultations. Insight101 have over 25 years’ experience in branding from all over the world working for major international companies including Levi’s, Ford Motor Company, British Airways, Cadburys, TATA, Clarks Shoes and many more.

Insight101 is a sole trader based in England, UK. Insight101 is registered with the ICO under registration number ZB145074.
We are responsible as the data controller & data processor for all personal information collected, controlled, and processed under those laws and regulations.

Insight101 collects, controls and processes certain personal information about you, when we do so we are regulated under the UK General Data Protection Regulation, which is underpinned by the Data Protection Act (2018) and other data privacy legislation.

We are responsible as the data controller & data processor for all personal information collected, controlled, and processed under those laws and regulations.

Insight101can be contacted via email info@insight101.co.uk or via phone on 01278 393970 or via written correspondence at Insight101, Manor Farm, Higher Road, Chedzoy, Bridgwater,Somerset, England, TA7 8QT.

Lawful bases for processing of personal data:
The lawful bases for processing are set out in Article 6 of the UK GDPR. At least one of these must apply whenever Insight101 processes your personal data:

•       Contract - the processing is necessary for Insight101to fulfil the obligations of an agreement or contract for the provision of our brand consultancy services. Both parties would be provided with a copy of the contract and a copy of this privacy notice.

•       Legitimate Interests- the processing is necessary, as Insight101 has ascertained the legitimate interest of the individual/organisation and explained why the processing of personal data is required to action the legitimate interest. Insight101 review sour legitimate interest to hold personal data annually via a LegitimateInterests Assessment (LIA)

You can find more about the UK GDPR lawful bases here or by visiting www.ico.org.uk

How we use your personal information
Insight101 uses your personal information:

•      To pre-qualify which of our brand consultancy services are suitable for your requirements
(e.g.,responding to website contact forms, written correspondence, email requests for our services, telephone calls, referrals).

•      To provide our brand consultancy services
(e.g., provision of agreements and contracts for brand audits, project work, workshops and 121 consultations).

•      To communicate with you, via official Insight101 communication channels
(e.g.,to fulfil the objectives as outlined in the agreements and contracts).


• To communicate with you, via official Insight101 communication channels
(e.g., to fulfil the objectives as outlined in the agreements and contracts).IA)

• To facilitate client and prospect meetings
(e.g., to set-up and confirm meetings, either electronically via video call, such as Microsoft Teams or Zoom or to arrange site meetings at client nominated premises).

• To provide client after care and client support
(e.g., obtaining feedback, contract renewal).

• To keep you informed of any Insight101 company updates
(e.g., changes to this privacy notice, other important company updates).

• To produce invoices and receipts for our brand consultancy services.

• To provide compliance with all the legal requirements of England and Wales.


Who we share your personal information with?
Where relevant, given the nature of the brand consultancy services provided to you by Insight101, we may also share your personal data with the following categories of third parties:

• Trusted 3rd party partners who we work alongside and whom process personal data on behalf of Insight101 (data controller), with regards to agreements and contracts for example, or for the provision of supplementary support services (e.g., website development companies). Disclosure of the nominated trusted 3rd party partner would be provided at the agreement/contract stage and a relevant Data Processing Agreement (DPA) would be put in place to protect all personal data, from a data processing perspective.

• Third party service providers who support the operation of our business, such as accountants & IT firms.

• Fraud prevention agencies, money laundering agencies, regulators, and law enforcement agencies, including the police, HM Revenue and Customs or any other relevant authority who may have jurisdiction.

We would always inform you ahead of acting on any instructions to proceed with any of our brand consultancy services, should this be the case.

This data sharing enables Insight101 to supply the above brand consultancy services to you in a professional and timely manner, whilst undertaking quality control & regulatory compliance procedures. Further more ,it ensures compliance with all necessary UK GDPR & Data Protection Act(2018) lawful requirements.

Insight101 will share personal information with law enforcement or other authorities if required by law.

Whether information must be provided by you, and if so, why?
The provision of certain personal data including (but not limited to) contact name, email address & telephone number is required from you. This enables Insight101 to provide our brand consultancy services to you.

It may also be a legal requirement to obtain proof of identity from time to time. If this is required, we will explain why, what identification is required, how long the personal data will be kept on file and the necessity for the processing.

We will inform you at the point of collecting information from you, whether you are required to provide this and any other additional information to us.

International Data Transfers
Insight101does not control, process, or transfer personal data outside of the UK.
Should this situation change, Insight101 would issue a company update via our official communication channels to all affected parties. If the international data transfer would fall within the European Union/EEA, data would be able to flow freely under the ‘Adequacy Decision’ agreed between the UK and EuropeanParliament on June 27th, 2021. If the international data transfer is outside the EU/EEA/UK then appropriate safeguards would be put in place, such as a data impact assessments and risk assessments. ThisPrivacy Notice would also be updated. Further information on International Data Transfers is provided by the Information Commissioners Office.

How long your personal information will be kept?
•      We will retain your personal information for several purposes, as is necessary to allow us to carry out our business in accordance with our contract or legitimate interests and is necessary for compliance with our legal obligations.

•      Any retention of personal data will be carried out in compliance with legal and regulatory obligations. These data retention periods are subject to change, due to any revisions of associated legislation or regulations.

•      Your information will be kept for up to 1 year after the completion of the contract on our main systems, after which time it will be archived, deleted, or anonymised depending on the content of the material and whether there is any continuing legal need for it to be retained.

•      We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

•      To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

•      Details of retention periods for different aspects of your personal data are available in our Document Destruction &Retention Policy which you can request from us by contacting us.

•       Any personal data held in hard document copy is securely stored pre-destruction after use and is destroyed with a Certificate of Destruction in line with our UK GDPR Document Destruction & Retention Policy.

Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator(e.g., ICO) of a suspected data security breach where we are legally required to do so. If you want detailed information from, Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses, and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Cookies
 
We use cookies to collect, store and share bits of information about your activities when you use our website. Cookies do different things, like letting you navigate between pages quickly and generally improving your experience of a website. If a website does not use cookies, it will think you are a new visitor every time you move to a new page on the website – for example, when you enter your login details and move to another page it will not recognise you and it will not be able to keep you logged in.  Insight101 only use non-personal data essential cookies on this website to track the performance of the website via Google Analytics.

This non personal data helps us to understand how to improve the website content for the benefit of all users. If you want to block cookies, then you can do this through your browser via the help function.  You can also visit www.aboutcookies.org for further guidance.

Your rights
Under the UK GDPR you have several important rights free of charge. At any point while we are in possession of or processing your personal data, you, the data subject (living person), have the following rights:

•      Right to be informed – you have the right to know why we are collecting and processing personal data and this right is met by the provision of this privacy notice and any subsequent updates.

•      Right of access –you have the right to request a copy of the information that we hold about you.

•       Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.

•       Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.

•       Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.

•       Right of portability – you have the right to have the data we hold about you transferred to another organisation.

•       Right to object – you have the right to object to certain types of processing such as direct marketing.

•       Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the Information Commissioner’s Office (ICO) on individuals rights under the UK General Data Protection Regulation.If you would like to exercise any of those rights, please:

•       call, email, or write to us in the first instance.

•       let us have enough information to identify you,

•       let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill),

•       let us know the information to which your request relates? 

Changes to this privacy notice
This privacy notice was last reviewed and published on Wednesday September 15th, 2021. Insight101 is a sole trader based in England, UK. Insight101 is registered with the ICO under registration number ZB145074. We may change this privacy notice from time to time, when we do, we will inform you via our company communication channels and company website.

 How to complain We hope that we can resolve any query or concern you raise about our use of your personal data. The UK General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioners Office (ICO) who may be contacted here or by telephone on 0303 123 1113.

How to contact us
Please contact us if you have any questions about this privacy notice or the information, we hold about you. Insight101 can be contacted via email info@insight101.co.uk or via phone on 01278393970 or via written correspondence at Insight101, Manor Farm, Higher Road ,Chedzoy, Bridgwater, Somerset, England, TA7 8QT.